Reactive Maintenance

At UK Facilities Management we offer 24/7 reactive maintenance services and we're simply here for our clients as and when they need us! Our company was founded in 2014 and since then we have grown with many existing clients based on the trust that has been built from us delivering for them when they've required our services. 

We offer a 24/7 in-house helpdesk so we're always contactable should you need to log a job at any time of day. Our engineers are also in-house so when logging a job with us you can rest assured you're always dealing directly with UK Facilities Management. 

We have a job management system in place that allows us to log jobs for engineers on our system and immediately deploy them to our engineers company mobiles. Once the engineers receive the job on their mobile our helpdesk can then track the engineers progress to track their travel to the job and when they're on site. The engineers use the mobile app to log arrival times, job notes, job photos, departure times and also to capture a customer signature which immediately generates an electronic job worksheet for our office on job completion. Our job management system allows us to provide live updates to clients and have site signed worksheets available within minutes of the job completion. 

UKFM clients are all guaranteed:

  • 24/7 Helpdesk
  • In-House Engineers
  • High First Time Fix %
  • Live Job Updates
  • Job Photos
  • Electronic Worksheets

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